Privacy Policy – 799pak

1. Introduction

This Privacy Policy ("Policy") describes how 799pak ("we", "us", "our", "the Platform") collects, processes, stores, and discloses personal data relating to users ("you", "Player") of the 799pak website at 799pak.app and all associated services, including sports betting, online casino, live dealer games, slots, and account management functions.

By registering an account on 799pak or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy is incorporated into, and forms part of, the 799pak Terms & Conditions.

799pak is committed to handling personal data responsibly, maintaining appropriate security standards, and giving you meaningful control over how your data is used. We do not sell personal data to third parties for commercial marketing purposes under any circumstances.

2. Personal Data We Collect

799pak collects personal data through several channels. The categories of data we collect include:

• Registration Data: Your full name, date of birth, Pakistani mobile number, and the password you create. This data is collected when you register an account.
• Identity Verification Data (KYC): Copies of identity documents such as a CNIC (Computerised National Identity Card), passport, or other government-issued photo identification. These may be requested before processing withdrawals above specified thresholds or when unusual account activity is detected.
• Financial Data: Details of deposits and withdrawals including transaction amounts, payment method identifiers (e.g., JazzCash mobile number, bank account details), transaction timestamps, and PKR balances. Full payment credentials such as card numbers are handled by our payment processors and are not stored on 799pak servers.
• Transaction and Activity Data: Records of all bets placed, games played, bonuses used, wins, and losses. This data is maintained for regulatory compliance, dispute resolution, and responsible gaming monitoring.
• Technical Data: IP address, device type, browser type and version, operating system, session identifiers, and access timestamps collected automatically when you use the platform.
• Communications Data: The content of messages you send to 799pak support via live chat or email, including the nature of your enquiry and its resolution.
• Preference Data: Your language, notification, and responsible gaming settings as configured within your account.

3. How We Use Your Personal Data

799pak uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your 799pak account, process your login, and manage your PKR balance.
• Service Delivery: To provide access to cricket betting markets, casino games, slots, live dealer tables, and all other platform features.
• Payment Processing: To process deposits from and withdrawals to your JazzCash, Easypaisa, bank, or card accounts, and to maintain financial records.
• Identity Verification and Fraud Prevention: To verify your identity, confirm your age (18+), detect fraudulent activity, and prevent money laundering or other financial crimes.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, enforce deposit limits and self-exclusion instructions you have set, and proactively reach out where concern is identified.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Legal Compliance: To comply with any applicable legal obligations, including regulatory reporting requirements and responses to lawful requests from government or law enforcement authorities.
• Platform Improvement: To analyse aggregate, anonymised usage data to improve the platform's performance, design, and game offering.
• Marketing Communications: To send you information about promotions, bonuses, and new features, subject to your communication preferences. You may opt out of marketing communications at any time.

4. Legal Basis for Processing

799pak processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and 799pak — specifically, the account registration, service delivery, and payment processing described in the Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, know-your-customer (KYC) regulations, and responses to lawful authority requests.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and the improvement of platform services, where such interests are not overridden by your privacy rights.
• Consent: Where consent is the applicable basis — primarily for marketing communications — you have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

799pak does not sell, rent, or trade your personal data to third-party commercial organisations. We may share personal data in the following limited circumstances:

• Payment Service Providers: We share transaction data with our payment processing partners (including JazzCash, Easypaisa, and banking partners) as necessary to complete your financial transactions.
• Game Content Providers: Game providers such as PG Soft and Pragmatic Play may receive session and wager data for the purposes of delivering their games and resolving technical disputes. This data sharing is governed by data processing agreements with each provider.
• Identity Verification Services: Where automated KYC tools are used, your identity document data may be processed by a third-party verification service under strict data processing agreements.
• Legal and Regulatory Authorities: We may disclose personal data to government bodies, regulators, law enforcement agencies, or courts where required to do so by law or in response to a valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 799pak's assets, personal data may be transferred to the acquiring entity, subject to appropriate confidentiality and data protection obligations.

Any third party that receives personal data from 799pak is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose other than those specified in the relevant data processing agreement.

6. Data Retention

799pak retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law:

• Active Accounts: Personal data is retained for the lifetime of your 799pak account and for a minimum of five (5) years following account closure, to comply with financial record-keeping and anti-money laundering obligations.
• KYC Documents: Identity verification documents are retained for the period required by applicable KYC and AML regulations, typically a minimum of five (5) years following the end of the account relationship.
• Support and Communications Records: Customer support interactions are retained for a period of three (3) years following resolution, to support dispute resolution and regulatory compliance.
• Technical Logs: Server logs and technical access data are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

7. Data Security

799pak implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all pages and API communications.
• Passwords stored using industry-standard one-way hashing algorithms. Plain-text passwords are never stored.
• Access to personal data restricted to authorised personnel on a need-to-know basis.
• Regular security assessments and monitoring of platform infrastructure.
• OTP-based account verification to prevent unauthorised account access.

While 799pak takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to log out from shared devices after each session. In the event of a data breach that is likely to result in a risk to your rights, 799pak will notify affected users promptly.

8. Cookies and Tracking Technologies

799pak uses cookies and similar technologies to enable the platform to function, maintain your session, and analyse usage. The categories of cookies used include:

• Essential Cookies: Required for the platform to operate. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregate, anonymised data about how the platform is used — which pages are visited most, how long sessions last, and how users navigate between sections. This data is used to improve the platform and does not identify individual users.
• Preference Cookies: Store your platform settings such as language preferences and responsible gaming configuration.

799pak does not use third-party advertising or cross-site tracking cookies. You may manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to log in and use the platform.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 799pak:

• Right of Access: You may request a copy of the personal data 799pak holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where there is no legitimate legal basis for its continued retention. Note that certain data must be retained to comply with regulatory obligations and cannot be deleted on request.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances, such as while the accuracy of data is being contested.
• Right to Data Portability: You may request that personal data you have provided to 799pak be transferred to you or another controller in a structured, machine-readable format, where technically feasible.
• Right to Object: You may object to the processing of your personal data where the legal basis for processing is legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact 799pak at [email protected]. Requests will be responded to within thirty (30) days. 799pak may require identity verification before processing a data rights request to prevent unauthorised access to another person's data.

10. Third-Party Services

The 799pak platform integrates with third-party service providers to deliver its full range of functions, including game studios, payment processors, and identity verification providers. While 799pak selects these providers carefully and requires them to maintain appropriate data protection standards, 799pak is not responsible for the privacy practices of third-party providers operating their own systems independently of the 799pak platform.

This Policy applies solely to data processed directly by 799pak. Players should consult the privacy policies of relevant third-party service providers for information about how those providers handle personal data.

11. Minors and Child Protection

The 799pak platform is strictly for adults aged 18 and above. 799pak does not knowingly collect personal data from persons under the age of 18. If 799pak becomes aware that an account has been created by or on behalf of a minor, the account will be immediately suspended, all balances forfeited, and the personal data deleted in accordance with applicable law.

If you are a parent or guardian and believe a minor has registered an account on 799pak, please contact [email protected] immediately so the matter can be investigated and the account closed promptly.

12. Changes to This Policy

799pak may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. Material changes will be notified to registered players via their registered mobile number or by a prominent notice on the 799pak platform. The "Last Updated" date at the top of this document will be revised to reflect the date of any update.

Continued use of the 799pak platform following notification of a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with a material change, you should close your account and cease using the platform before the revised Policy takes effect.

13. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the personal data 799pak holds about you, please contact the 799pak data team:

Email: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days and to resolve data rights requests within 30 days of receipt.